Teeswalker: Privacy Policy and Terms & Conditions (India)

Important: This document is tailored for an Indian D2C apparel brand selling oversized tees, hoodies, women’s baby tees, including acid-wash styles, with premium design and print quality. It aligns with the Consumer Protection Act, 2019 and the Consumer Protection (E‑Commerce) Rules, 2020, and India’s IT Act, 2000 with the SPDI Rules, 2011. Customize registered entity details, addresses, and contacts before publishing. Ensure compliance updates as laws evolve.

Key takeaway: Clearly disclose returns, refunds, replacement, delivery timelines, grievance redressal, data handling, and consent. Appoint a Grievance Officer, publish this policy on the website/app, and follow SPDI/IT Act security and consumer protection rules on returns/refunds/disclosures to avoid unfair trade practices and regulatory risk ^{[1][2][3][4][5][6][7][8]}.

PRIVACY POLICY

1. Who we are
2. Entity: We are Tees walker GST – 09CVAPA9789B1ZG Legal Address – H NO: 5C/53, Road/Street: Raebareli Road, Vrindavan Colony, Lucknow, Uttar Pradesh.
3. Scope: This Privacy Policy explains how we collect, use, store, share, and secure personal information of users/customers on our website, mobile app, social pages, and customer support channels in India ^[5][8][6].
4. Applicability: Applies to all visitors, registered users, and customers located in India who interact with Teeswalker.
5. What we collect
6. Personal Information: Name, mobile number, email, shipping/billing address, order details, device identifiers, IP address, communications and feedback, and preferences.
7. Sensitive Personal Data or Information (SPDI): Limited to financial information when making online payments (e.g., masked card data via payment gateways), if applicable. Teeswalker does not store full card details; payments are processed by PCI-DSS compliant payment gateway partners ^[5][6].
8. Transaction and Usage Data: Order history, cart and browsing activity, cookies/SDKs, device and log data, referral sources, marketing attribution, and analytics.
9. Purpose and legal basis
10. Contractual performance: To process orders, deliver products, provide customer support, handle returns/refunds/replacements ^[1][2][3][4].
11. Consent: To send marketing communications, personalized offers, and to place cookies beyond strictly necessary; to process SPDI where applicable ^[5][8][6].
12. Legitimate interests: Fraud prevention, security, analytics, service improvements, and ensuring product authenticity and quality.
13. Legal obligations: GST/accounting, responding to lawful requests from authorities, and compliance with e-commerce and IT rules ^[1][2][5][6].
14. Cookies and tracking technologies
15. Types: Essential cookies (checkout, session), performance/analytics (site usage), advertising/retargeting (with consent).
16. Controls: Users can manage cookie settings at browser/app level. Marketing and retargeting cookies will only load with user consent where required ^[8].
17. How we share information
18. Service providers: Payment gateways, logistics/shipping partners, warehousing/3PL, customer support tools, analytics and marketing platforms, IT/security vendors—bound by confidentiality and data protection obligations.
19. Government and law enforcement: Only upon written request and for lawful purposes; any SPDI disclosed shall not be published or further shared, as per SPDI Rules ^[5][6].
20. Corporate transactions: In case of merger, acquisition, or restructuring, subject to continuity of protection.
21. International transfers
22. If vendors or cloud providers process data outside India, appropriate contractual safeguards and reasonable security practices will be applied consistent with SPDI Rules ^[5][6].
23. Security practices
24. Reasonable security practices and procedures, including technical, organizational, and physical measures; PCI-DSS compliant payment processing; access controls; encryption in transit where applicable; internal policies and training ^{[5][6][9][10]}.
25. Breach response: Defined incident response procedures and notification per applicable law.
26. Data retention
27. Kept no longer than necessary for the purpose collected: orders, invoices, and tax records per statutory requirements; marketing data per consent lifecycle; account data until account closure; SPDI retained only as needed for lawful purpose ^[5][6].
28. Your rights
29. Review, correct, and update personal information; withdraw consent for SPDI processing; opt-out of marketing; request deletion subject to legal retention requirements; restrict certain processing where feasible ^[5][6][8].
30. Withdrawing consent may limit access to certain services, including online purchases that require payment processing ^[5].
31. Children
32. Services are intended for persons 18+. Orders by minors must be placed/authorized by a legal guardian.
33. Grievance Officer and contact
34. Grievance Officer: Name, designation
35. Contact: Email, phone, and postal address in India
36. Response timelines: Acknowledge within 48 hours; resolve within 30 days unless extended with reasons, in line with good practice and e-commerce rules on grievance redressal ^[1][2][3][4].
37. Updates
38. This policy may be updated to reflect changes in law or business practices. The “Last Updated” date will be revised. Continued use signifies acceptance of changes.

Last Updated: Insert date

TERMS AND CONDITIONS (INCLUDING SALE, RETURNS, REFUNDS, AND REPLACEMENTS)

1. Agreement to terms
2. By accessing or using Teeswalker’s website/app and purchasing products, users agree to these Terms and Conditions (“Terms”). If not agreeable, do not use the website or place orders.
3. Eligibility and account
4. Users represent they are 18+ and capable of entering into a binding contract under the Indian Contract Act. Users are responsible for maintaining account confidentiality and for activities under the account.
5. Product information, pricing, and availability
6. Products: Oversized tees, hoodies, women’s baby tees, including acid-wash variants with premium design and print quality.
7. Pricing: Inclusive/exclusive of applicable taxes as displayed at checkout. Prices and offers may change without prior notice.
8. Availability: Stocks are limited and subject to change. Orders are offers to purchase; acceptance occurs upon dispatch confirmation.
9. Accuracy: Endeavours to display accurate colours, descriptions, sizes; minor variations may occur due to display/device differences and finishing tolerances. No misrepresentation or misleading ads allowed per consumer law ^[1][3][4].
10. Order process and acceptance
11. Order confirmation: An email/SMS/WhatsApp confirmation acknowledges receipt; dispatch/shipping confirmation signifies acceptance.
12. Right to cancel: Teeswalker may cancel orders for suspicion of fraud, stock unavailability, payment issues, address verification failures, or legal compliance concerns; any payment captured will be refunded per Refund Policy ^{[1][2][3][4][11]}.
13. Payment terms
14. Online payment: UPI, credit/debit cards, net banking, wallets via PCI-DSS compliant payment gateways; Teeswalker does not store full card data ^[5][6].
15. COD (Cash on Delivery): Available with an additional Rs. 50 fee per order as a convenience/service charge. COD availability may be restricted by pin code, order value, or courier feasibility.
16. Pricing errors: If a pricing error is discovered post-order, Teeswalker may cancel or request confirmation to proceed at the correct price; refunds will be processed if cancelled.
17. Shipping, delivery timelines, and risk of loss
18. Shipping partners: Teeswalker uses multiple third-party logistics providers for pan-India deliveries.
19. Timelines: Estimated delivery windows will be shown at checkout and/or order confirmation; exact delivery dates are not guaranteed due to third‑party logistics variables, public holidays, strikes, or force majeure ^[1][2][3][4].
20. Tracking: Tracking links will be provided where available.
21. Risk/title: Title passes upon delivery; risk of loss passes upon delivery to the customer’s address as per carrier records.
22. Return, replacement, and refund policy
23. Return window: 5 days from delivery for return requests. Items must be unused, unwashed, unaltered, with original tags and packaging intact. Hygiene-sensitive items (if any) may be excluded.
24. Replacement eligibility:
    1. Wrong size ordered by customer: One-time size replacement permitted, subject to stock availability and product condition.
    1. Faulty products: Manufacturing defects, misprints, or torn fabric on delivery qualify for replacement or refund after quality check.
25. Refund policy:
    1. Online payments: Refunds processed within 10 days of our receiving the returned item and completing a successful quality check, credited to the original payment source or designated bank account of the customer as applicable ^[11].
    1. COD orders: Refunds are issued to the customer’s bank account (via NEFT/IMPS) upon verification; customers must provide accurate bank details.
26. Non-eligible returns: Used, washed, damaged by customer, tags removed, or returns raised after the 5-day window. Final sale/clearance items may be non-returnable if disclosed.
27. Return logistics:
    1. Reverse pickup: Where serviceable, Teeswalker will arrange a reverse pickup. If reverse pickup is unavailable, customer may be asked to self-ship; reasonable courier charges may be reimbursed against receipt where the return is approved for defect/Teeswalker error.
28. Process steps:
    1. Initiate a return/replacement request via orders page, email, or support channel within 5 days.
    1. Provide clear photos/videos for defect claims.
    1. Pack securely with invoice and tags.
    1. On receipt, quality check within a reasonable time; decision communicated by email/SMS.
29. Partial order returns: Allowed for eligible items; refunds calculated proportionately.
30. Compliance: Sellers must accept returns/refunds for defective or misrepresented goods and effect payments as per RBI/consumer law directions. Teeswalker’s policy adheres to Consumer Protection (E‑Commerce) Rules, 2020 ^{[1][2][3][4][11]}.
31. Exchanges vs replacements
32. “Replacement” means the same product in the same design with a different size, or the same SKU if defective. If the requested size/design is unavailable, a refund or store credit will be offered as applicable.
33. COD policy
34. COD fee: Rs. 70 per order. Non-refundable once the order is shipped. Frequent COD refusals/non-acceptance may lead to COD disablement for that account/address.
35. Verification: Teeswalker may require OTP/phone verification before dispatch for COD orders.
36. Promotions, coupons, and gift cards
37. Promo codes are non-transferable, cannot be exchanged for cash, and may not be combined unless specified. If products purchased with promo codes are returned, the refundable amount will exclude the promotional discount; code-specific terms prevail.
38. User conduct and content
39. Reviews and feedback must be genuine, non-infringing, non-defamatory, and not misleading. No abusive language or IP violations. Teeswalker may moderate or remove content violating these Terms or law, including misleading reviews and dark patterns prohibited by regulations ^[1][4].
40. Intellectual property
41. All content and designs, including product graphics, logos, and brand assets, are owned by or licensed to Teeswalker. No reproduction or commercial use without prior written permission. Counterfeiting and unauthorized use are prohibited and may be prosecuted.
42. Warranty disclaimer
43. Except as expressly stated for replacements/refunds, products are provided “as is” with quality assurance consistent with premium apparel standards. No additional warranties (express or implied) are provided to the extent permitted by law.
44. Limitation of liability
45. To the maximum extent permitted by law, Teeswalker’s aggregate liability for any claim arising from use or purchase shall not exceed the amount paid for the product giving rise to the claim. Teeswalker is not liable for indirect, incidental, special, or consequential damages, including courier delays outside its control.
46. Indemnity
47. Users agree to indemnify and hold harmless Teeswalker and its officers, employees, and agents from claims arising from user breach of these Terms, applicable law, or third-party rights.
48. Grievance redressal
49. Grievance Officer: Name, designation
50. Email/Phone/Address (India)
51. Process: Submit complaint with order ID, contact details, and description. Acknowledge within 48 hours and endeavour to resolve within 30 days, consistent with e‑commerce rules ^[1][2][3][4].
52. Compliance and transparency
53. Teeswalker will clearly display on the website/app: legal name, address, contact details, return/refund/replacement policy, delivery timelines, modes of payment, grievance redressal, and total price with breakup of charges including COD fee ^{[1][2][3][11]}.
54. No refusal to accept returns for defective/misrepresented goods; no misleading advertisements or unfair trade practices ^[1][3][4].
55. Force majeure
56. Teeswalker is not responsible for delays or failures due to events beyond reasonable control, including natural disasters, strikes, acts of government, or disruptions in logistics networks.
57. Governing law and jurisdiction
58. Governed by the laws of India. Subject to the exclusive/non‑exclusive jurisdiction of competent courts at insert city, subject to applicable consumer law allowing local jurisdiction where the consumer resides.
59. Dispute resolution
60. Good-faith negotiation first. If unresolved, parties may consider mediation or online dispute resolution platforms, without limiting consumer rights under the Consumer Protection Act, 2019.
61. Modification of Terms
62. Teeswalker may update these Terms; updates will be posted with a “Last Updated” date. Continued use constitutes acceptance.
63. Contact details
64. Legal name: Tees walker
65. Registered office: H NO: 5C/53, Road/Street: Raebareli Road, Vrindavan Colony, Lucknow, Uttar Pradesh.
66. Customer support: Email – care@teeswalker.com
67. Grievance Officer: Shantul Anurag

Last Updated: 10/12/2025

COMPLIANCE CHECKLIST FOR TEESWALKER (INTERNAL)

• Display on website/app footer/header:
  • Legal name, CIN/GSTIN, geographic address, customer support and grievance officer contact ^[1][2][3][4].
  • Clear return/replacement/refund timelines (5-day return, 10-day refund), COD fee disclosure (Rs. 50), delivery estimates with no fixed date guarantee ^[1][2][11].
  • Total price with all charges and taxes; shipping/COD shown transparently pre-checkout ^[1][2].
  • Accurate product info: fabric, fit, size chart, wash care, origin, warranty if any, and disclaimers on colour variation ^[1][3][4].
• Policies published: Privacy Policy, Terms & Conditions/Terms of Use, Returns & Refunds, Shipping & Delivery, Cookie Policy, IP/Counterfeit Notice.
• Grievance Officer appointed and contact displayed; ticketing/response SLAs implemented ^[1][2][3][4].
• Data protection: SPDI/IT Act-compliant privacy notice; consent records; security controls; contracts with processors; breach response plan ^{[5][6][9][10]}.
• Marketing practices: No dark patterns; opt-in marketing; truthful advertising; moderation of reviews to prevent misleading content ^[1][4].
• Payments and refunds: Refunds effected as prescribed by RBI/any other authority; online refunds to original method or designated bank account; COD refunds by bank transfer with KYC checks ^[11].
• Logistics: Multiple courier integrations; reverse pickup workflow; self-ship reimbursement rules; QC SOPs for defect assessment.
• Recordkeeping: Audit trail for consent, orders, returns, refunds; logs for grievance handling and timelines.

Notes on legal basis and references

• Consumer Protection (E‑Commerce) Rules, 2020 require accurate disclosures on return/refund/exchange/warranty, delivery and shipment, modes of payment, grievance process, and timely refunds, and prohibit unfair trade practices and misleading ads ^{[1][2][3][4][11]}.
• IT Act, 2000 and SPDI Rules, 2011 require a published privacy policy, reasonable security practices, consent for SPDI collection/transfer/disclosure, and rights to review/update/withdraw consent; SPDI covers financial and certain sensitive categories ^{[5][6][7][8][9][10]}.
• E‑commerce compliance in 2025 emphasizes transparency, anti‑manipulative practices, grievance officer designation, and data privacy alignment with evolving frameworks ^{[12][13][14][15][16][17]}.

Citations: ^{[12][5][18][13][8][1][14][7][2][15][6][3][19][9][4][16][20][11][17][10]}

⁂

1. https://www.mca.co.in/images/Consumer_Protection_E-Commerce_Rules_2020_-_An_overview.pdf                   
2. https://www.icsi.edu/media/webmodules/Consumer_Protection_E-Commerce_Rules_2020.pdf              
3. https://www.pslchambers.com/psl-release/an-overview-of-the-consumer-protection-e-commerce-rules-2020/              
4. https://www.indialaw.in/blog/civil/consumer-protection-e-commerce-rules/               
5. https://www.khaitanco.com/sites/default/files/2021-04/Data Protection in India Overview.pdf              
6. https://www.dataguidance.com/sites/default/files/in098en.pdf             
7. https://www.indiacode.nic.in/handle/123456789/1362/simple-search?query=The+Information+Technology+(Reasonable+Security+Practices+and+Procedures+and+Sensitive+Personal+Data+or+Information)+Rules%2C+2011.&searchradio=rules  
8. https://oercs.berkeley.edu/privacy/international-privacy-laws/india-privacy-law      
9. https://singhania.in/blog/spdi-rules-2011-taking-a-step-towards-securing-data   
10. https://tsaaro.com/blogs/it-act-spdi-rules-data-protection-regime-of-india/   
11. https://thc.nic.in/Central Governmental Rules/Consumer Protection (E-Commerce) Rules, 2020.pdf       
12. https://www.lloydlawcollege.edu.in/blog/ecommerce-laws-india-2025-consumer-guide.html 
13. https://www.linkedin.com/posts/shivani-singh-chaudhary-7b22b72b7_lawyersoflinkedin-complianceindia-ecommerceregulations-activity-7358148244952043521-iflI 
14. https://wareiq.com/resources/blogs/unew-rules-for-e-commerce-in-india/ 
15. https://www.legalwiz.in/blog/website-legal-compliance-and-e-commerce-policy-for-online-business 
16. https://www.ahlawatassociates.com/setting-up-an-ecommerce-business 
17. https://corridalegal.com/legal-requirements-for-ecommerce-businesses-in-india/ 
18. https://www.lloydlawcollege.edu.in/blog/ecommerce-refund-and-cancellation-policy.html
19. https://www.lloydlawcollege.edu.in/blog/ecommerce-terms-and-conditions-india.html
20. https://prsindia.org/billtrack/the-information-technology-rules-2011